The Challenge for Entrepreneurs of Los Alcazares
👋 📣 Entrepreneurs of Los Alcázares, we challenge you:
Think about your most loyal customers🤔….
What do you do to keep them coming back?
A ‘thank you’ is not enough, you have to go one step further: VIP discounts, a memorable experience or a simple ‘we know you like this’ make the difference 👍😉👍😉.
💡 Small details build loyalty and generate word of mouth.
Imagine you have to identify your 5 best customers. What do you do to make them keep choosing you and not your competitors? 🤔
🙋♂️Juan, owner of a decoration shop, started sending personalised messages to his best customers with photos of new products that matched their style. Result: He increased his recurring sales by 20%! 🎉
Take note of these 3 key tips to retain your best customers:
1. Recognise your repeat customers:
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- Make them feel special with exclusive offers, social media mentions or even surprise gifts.
- Example: A food business can give a dessert to a regular customer with a personalised note: ‘Thank you for always trusting us, Maria’.
2. Create personalised incentives:
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- Not all customers value the same thing. See what they like and tailor rewards to their preferences.
- Example: If you have a customer who always buys organic products, offer them a special discount in that category.
3. Ask for feedback and act on it:
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- Ask your customers what they would improve about your business and show them that their opinions matter. Implementing improvements based on their feedback reinforces their loyalty.
- Example: A coffee shop could ask its regular customers what drinks or snacks they would like to find on the menu.
Now it’s your turn… 👍 Loyalty is the best business. If you need more ideas to stand out, count on us 👍 Ask us how we can help you 📧 info@negocioslosalcazares.com
